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Refund, Resend and Returns Policy

Please review the following policies carefully.

we offers a quicker dispute solution and will appreciate it a lot if you provide:

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

c. The products need to be returned if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, we will make a refund, resend, or accept the return for any of the following cases:

1. Orders not Received.

We will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.


b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.


a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days.

2. Products Damaged.

we offers a full refund or a replacement if packages arrived are badly damaged.

we offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).


3. Incorrect or Missing Products.

we will deal with incorrect or missing products as follows:

a. For incorrect products, we offers a full refund or replacement provided screenshots and proof of the incorrect product is sent( send proof to

c. For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only. Please note proof of your complaint needs to be sent. 

  4. orders delayed

 If you have any other questions, please feel free to contact us at

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